Who does what?

Warm Homes Fund

Grants are available for installing central heating for the first time.

WHF leaflet

Universal credit

Universal Credit is being rolled out in the Broadland area.

You can find out more, and get help at:

Broadland District Council

Universal Credit helpline
Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Norfolk Citizens Advice Bureau (Norwich) may be able to offer advice and support to universal credit claimants who have problems.

NCC: charges to dispose of DIY waste from 1st April 2018

DIY waste

Service update: from 1 April 2018 there will be a charge for the disposal of all DIY type construction and demolition waste. There will no longer be a free 80 litre or one item concession.

Up until 1 April you can continue to dispose of one item or the equivalent of one 80lt sack per household per week for free.

DIY waste is classed as construction and demolition waste, not household waste, and whilst we’ve previously accepted small amounts for free, we can no longer do this.  Our services need to reduce their costs. We prefer to save money by changing our policies rather than by reducing opening hours or closing a recycling centre. Removing the free DIY concession will help us to do this.

DIY waste can be disposed of through our ‘Pay as you throw’ service.  Other options include hiring a skip or employing a licenced waste carrier. Please make sure to factor in the cost of disposing of DIY waste when planning your latest DIY project.

For more information about the change in our policy read our press release.

Prices per 80 litre sack or single item

  • Unsorted/non-recyclable DIY waste – £5
  • Flat glass – £5 (classed as non-recyclable at Mile Cross Recycling Centre)
  • Rubble – £3
  • Plasterboard – £9 (£15 at Mile Cross)
  • Timber – £3
  • Scrap metal – no charge

Local Plan documents

This area comes under Broadland and the Broads Authority

Links to Local Plan Documents at Nov 17 (2)

Recycling centres

Winter opening times for Household Waste Recycling Centres (tidy tips)

This year the clocks will change at 2am on Sunday 29 October, going back by one hour.

Whilst, for most, that signals the start of winter, we wanted to remind you that our Household Waste Recycling Centre (tidy tip) opening times do not change. They will be open 7 days a week from 9am to 5pm.

It’s a good idea to pre-sort your waste and arrive at least 15 minutes before closing time to allow enough time to unload. Please note that we won’t accept waste after 4:50pm.

The only changes to opening times happen around Christmas, but we will remind you about those closer to the time.

You can check addresses here plus what they do and don’t accept on our website.

Recycling – Clean, Dry and Don’t Bag It

As part of the Norfolk Waste Partnership, Broadland District Council has launched a householder campaign aimed at reducing the amount of contamination in Norfolk’s household recycling bins.

In terms of recycling, contamination refers to the type of material put in recycling bins and the quality of that material.

This campaign’s primary focus is to let residents know the ‘3 simple rules’ to recycling: Clean, Dry and Don’t Bag It. The campaign also reminds residents about what can and cannot be put in kerbside recycling bins.

The campaign is called ‘Give your Recycling a Little bit of Love’.

So what is it all about? – Regardless of where people live in Norfolk or what colour their wheeled bin happens to be, the rules of recycling are the same across Norfolk i.e. every household can recycle the same materials and items placed in recycling bins must be ‘Clean, Dry and Loose’.

Norfolk Citizens Advice

https://www.citizensadvice.org.uk/local/norfolk/

Phone : 03444 111 444
Email [email protected]

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Acle Medical Centre

Click here for contact details

101 : Police non-emergency number

Norfolk Constabulary is supporting a Home Office campaign reminding the public that they should call 101 if they need to contact their local police for non-emergency issues.

More than three quarters of 999 calls received by the police are for non-emergencies, such as people reporting crimes that are no longer in progress (for example discovering that their home has been burgled or their vehicle has been stolen), or wanting to discuss anti-social behaviour in their local area.

101 is an easy-to-remember number for the public to call the police, and is designed to reduce the number of non-emergency 999 calls. This allows the police to respond more quickly to genuine emergencies, such as when someone is in immediate danger, a crime is happening right now, or a suspect for a serious crime is nearby.

 

Launched in 2012, 101 covers all police forces across the UK and has replaced individual forces’ local numbers. A call to 101 costs just 15 pence no matter how long your call is. Not only is this cheaper than some forces’ local numbers, the single rate for every call means you know exactly how much your call will cost.

UK Power Networks – assistance during power cuts

Do you need extra support during a power cut or do you know someone else that would need extra support? If so, sign up to our free register.

By joining the register, you will receive:
✔ A priority phone number that you can call 24 hours a day and regular updates until your power is back on
✔ A welcome pack with useful advice about preparing for a power cut
✔ Regular text message updates if you text ‘Power’ followed by your postcode to 80876
✔ Extra support from the British Red Cross

Who can apply
• Customers who are dependent on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who are visually impaired or blind
• Customers who are hearing impaired or deaf
• Elderly customers
• A nursing or residential home
• Customers with young babies in household
• Any other case that you would like us to consider

Click here to apply