Who does what?

NCC: charges to dispose of DIY waste from 1st April 2018

DIY waste

Service update: from 1 April 2018 there will be a charge for the disposal of all DIY type construction and demolition waste. There will no longer be a free 80 litre or one item concession.

Up until 1 April you can continue to dispose of one item or the equivalent of one 80lt sack per household per week for free.

DIY waste is classed as construction and demolition waste, not household waste, and whilst we’ve previously accepted small amounts for free, we can no longer do this.  Our services need to reduce their costs. We prefer to save money by changing our policies rather than by reducing opening hours or closing a recycling centre. Removing the free DIY concession will help us to do this.

DIY waste can be disposed of through our ‘Pay as you throw’ service.  Other options include hiring a skip or employing a licenced waste carrier. Please make sure to factor in the cost of disposing of DIY waste when planning your latest DIY project.

For more information about the change in our policy read our press release.

Prices per 80 litre sack or single item

  • Unsorted/non-recyclable DIY waste – £5
  • Flat glass – £5 (classed as non-recyclable at Mile Cross Recycling Centre)
  • Rubble – £3
  • Plasterboard – £9 (£15 at Mile Cross)
  • Timber – £3
  • Scrap metal – no charge

Local Plan documents

This area comes under Broadland and the Broads Authority

Links to Local Plan Documents at Nov 17 (2)

Recycling centres

Winter opening times for Household Waste Recycling Centres (tidy tips)

This year the clocks will change at 2am on Sunday 29 October, going back by one hour.

Whilst, for most, that signals the start of winter, we wanted to remind you that our Household Waste Recycling Centre (tidy tip) opening times do not change. They will be open 7 days a week from 9am to 5pm.

It’s a good idea to pre-sort your waste and arrive at least 15 minutes before closing time to allow enough time to unload. Please note that we won’t accept waste after 4:50pm.

The only changes to opening times happen around Christmas, but we will remind you about those closer to the time.

You can check addresses here plus what they do and don’t accept on our website.

Recycling – Clean, Dry and Don’t Bag It

As part of the Norfolk Waste Partnership, Broadland District Council has launched a householder campaign aimed at reducing the amount of contamination in Norfolk’s household recycling bins.

In terms of recycling, contamination refers to the type of material put in recycling bins and the quality of that material.

This campaign’s primary focus is to let residents know the ‘3 simple rules’ to recycling: Clean, Dry and Don’t Bag It. The campaign also reminds residents about what can and cannot be put in kerbside recycling bins.

The campaign is called ‘Give your Recycling a Little bit of Love’.

So what is it all about? – Regardless of where people live in Norfolk or what colour their wheeled bin happens to be, the rules of recycling are the same across Norfolk i.e. every household can recycle the same materials and items placed in recycling bins must be ‘Clean, Dry and Loose’.

Norfolk Citizens Advice


Phone : 03444 111 444
Email public@ncab.org.uk

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Local Police Inspector

The following is a Police Connect message.
I am Lisa Hooper and I am one of the two Local Policing Inspectors for the Broadland District. I am based at Sprowston and I am responsible for the delivery of local policing to the communities of Sprowston, Old Catton, Acle, Wroxham, Blofield, Brundall, Lingwood, Rackheath and of course all the smaller villages around them!

I have been a police officer for 21 years, and have prior to coming to Broadland I had been the Local Policing Inspector for Norwich City Centre, Thorpe Hamlet and Mile Cross. I have only recently moved out of the Broadland area myself, and most of my family live here so I know it well, and it is important to me that local communities are very satisfied with the policing they receive.

Broadland is home to around 126,000 people and my mission is to ensure you receive a first class service when you need us, and also to make sure we are dealing with the local issues which cause you the most concern. We have Safer Neighbourhood Action Panels covering every town and village, so there is always an opportunity for people to get in touch with us and tell us about the things that are happening locally so that we and our partners can work together to ensure Broadland remains one of the safest and happiest places to live in the UK. If you want to get in touch with us you can email us at SNTSprowston@norfolk.pnn.police.uk, SNTThorpeStAndrew@norfolk.pnn.police.uk and SNTAcle@norfolk.pnn.police.uk You can follow us on Facebook and Twitter @BroadlandPolice or you can call 101 and ask to speak to Engagement Officer PC Andy Mason or the local Beat Manager

Acle Medical Centre

Click here for contact details

Appointments system at Acle Medical Centre

Details of the new appointments system are available here

Broadland District Council – training for business start-ups

Is 2017 the year to start your own business?

 Have you always dreamed about starting your own business but not sure where to start?

 Maybe you want to turn your hobby into a business or just want to be your own boss?

 A free programme is offered by Broadland District Council for all Broadland residents who want to find out more about self-employment.

The three hour Business Start-Up Workshop is designed to introduce you to the basic principles of starting a business, where you are also provided with a Business Start-Up Toolkit.

After attending, the follow-on Business Essentials Programme delves deeper into what to expect in starting and running your own business. The course shares knowledge and signposts you to additional resources.

Throughout and after each course, you will receive on-going support and advice from the Council’s Business Advisors as you decide whether running a business is right for you.

After completing the programme, you may have the option to take a series of further free courses as discussed with the Business Advisor.

A new programme begins every month and courses take place at the Council’s training facility in Hellesdon.

For further information please contact the Council’s Business Support team – Tel: 01603 430449, e-mail: business@broadland.gov.uk  or visit our website:  www.broadland.gov.uk/training to find out course dates and the range of other courses available.

101 : Police non-emergency number

Norfolk Constabulary is supporting a Home Office campaign reminding the public that they should call 101 if they need to contact their local police for non-emergency issues.

More than three quarters of 999 calls received by the police are for non-emergencies, such as people reporting crimes that are no longer in progress (for example discovering that their home has been burgled or their vehicle has been stolen), or wanting to discuss anti-social behaviour in their local area.

101 is an easy-to-remember number for the public to call the police, and is designed to reduce the number of non-emergency 999 calls. This allows the police to respond more quickly to genuine emergencies, such as when someone is in immediate danger, a crime is happening right now, or a suspect for a serious crime is nearby.


Launched in 2012, 101 covers all police forces across the UK and has replaced individual forces’ local numbers. A call to 101 costs just 15 pence no matter how long your call is. Not only is this cheaper than some forces’ local numbers, the single rate for every call means you know exactly how much your call will cost.